Access Booking Line: 0800 912 6971
Typetalk Number: 18001 0800 912 6971
The Palace Theatre regularly schedule BSL, Audio Described and Captioned performances. For more information or a full list please email Access Champion Abigail Henry on firstname.lastname@example.org.
An Audio-Introduction for The Palace Theatre and Opera House is available on Soundcloud, please click here.
Audio Described Performances – Manchester Theatres
Venue Access Information
Our venue box office is located next to the Palace Theatre and is on street level with a low level counter. There are 4 wheelchair spaces at the Palace Theatre located on row R of the circle, with lift access from the foyer level. The rear circle is our easy access point and is recommended for patrons with any limited mobility. The stalls is down 15 steps with no lift access.
Sennheiser have developed a new technology which feeds the live sound of our productions through an access point in the theatre. Using Wi-Fi, the sound is streamed through the Mobile Connect app which is downloadable on-to Apple and Android devices. Please arrive at the venue 45 minutes before the show to ensure the team can assist you and make sure you are set up and ready to go.
We also have a dual channel infra-red sound enhancement system in the auditorium. Using a headset or one worn around the neck you can boost the volume of the show. You can collect these from the theatre cloak room for £10.00 returnable deposit. We recommend that when booking seats that you avoid the rear stalls.
Guide dogs and hearing dogs are welcome at the Palace Theatre and they can stay with you while you are in the Theatre. If you wish to bring your guide or hearing dog to the Theatre, please advise the Box Office when booking your tickets and a seat next to the aisle will be reserved for you. Alternatively a member of staff will care for your dog during the performance. We can also provide drinking water for your dog.
There are disabled toilet facilities on the circle level of the theatre.