Seating in the auditorium at the Phoenix Theatre includes Stalls, Dress Circle and Upper Circle. NOTE: Seating may vary from time to time and from one production to another and these changes may not be shown on the seating plan below.
The Phoenix Theatre is one of the most popular theatres in London, located in the heart of the West End. It has been the venue for numerous successful productions over the years, including Blood Brothers, Once, and Come From Away. If you’re planning a visit to the Phoenix Theatre, there are several convenient transport options available.
The closest tube station to the Phoenix Theatre is Tottenham Court Road, which is served by the Central and Northern lines. The theatre is just a short walk away from the station, making it a convenient option for those travelling by public transport. Alternatively, you can also use Leicester Square or Covent Garden stations, which are both within easy walking distance of the theatre.
If you prefer to travel by bus, there are several bus routes that stop near the Phoenix Theatre, including routes 14, 19, 38, and 176. You can also take the train to Charing Cross station, which is only a 15-minute walk from the theatre.
For those travelling by car, there are several public car parks nearby, including the NCP at Covent Garden and the Q-Park at Chinatown. However, it’s worth noting that traffic in the West End can be busy, so it’s always best to allow extra time for your journey.
Finally, if you’re a fan of cycling, the Santander Cycles bike rental scheme has stations located throughout the West End, making it a convenient option for getting to the Phoenix Theatre.
In conclusion, the Phoenix Theatre is easily accessible by public transport, with several convenient options available. Whether you’re travelling by tube, bus, train, car, or bike, getting to the theatre is quick and easy, making it a perfect choice for an evening out in London’s vibrant West End.
Amenities
Bar
Pre-show & interval drinks and snacks
Ambassador Lounge
Pre-show & interval table service (Charge applies)
Priority Bar
Pre-show & interval table service (Charge applies)
Cloakroom
We do not operate a cloakroom facility. Visit Stasher for trusted luggage storage.
Book luggage storage
Getting Around
Access Parking
There is no on-site parking available. Drop-offs can be made on Phoenix Street outside the main entrance, and taxis are available from Charing Cross Road.
The nearest car park is Q-Park Chinatown, around a 10-minute walk away. Pre-booked parking offers a 15% discount:
Q-Park Parking Discount.
Disability parking bays on Stacey Street are for residents only and must not be used by visitors.
Assistance Dogs
Assistance and guide dogs are welcome and can be cared for by staff if requested. Guests may also keep dogs with them if arranged in advance. Please inform the theatre when booking. Other trained assistance animals may be accepted on request.
Accessible Toilets
Accessible toilets are available at the Charing Cross Road Café entrance and on the Dress Circle level via lift access. Additional accessible facilities exist but may be limited or occasionally unavailable.
All accessible toilets are gender-neutral and self-contained with lockable doors.
Access to Bars & Refreshments
Bars are available on all levels. At-seat service is offered for guests who prefer not to use stairs. Staff can assist with ordering drinks, snacks, and programmes.
Arrival & Busy Periods
Foyers and bars open 90 minutes before performances and can become busy. Early arrival is recommended for a more relaxed experience or to secure seating.
Guests preferring quieter access should arrive 20–30 minutes before the show. Queues may occur for entry and facilities.
Quiet Spaces
A breakout or quiet space may be available in the Round Room off the Dress Circle. This must be requested in advance and cannot be guaranteed without booking.
Step-Free & Limited Access
Step-free access is available via the Charing Cross Road entrance, including lift access to Dress Circle Row K seating and accessible toilets.
Some additional stair-free access is available via Flitcroft Street, but must be arranged with staff.
Wheelchair spaces are available in selected areas of the Dress Circle, with transfer seating also offered. Wheelchair dimensions and mobility aid requirements should be provided at booking.
Seat Information
Accessible seating is mainly located in the Dress Circle (Row K), with additional reduced-step options in nearby rows. Stalls and Grand Circle are not fully step-free.
Wheelchairs and mobility aids can be stored safely by staff during performances.
Facilities Overview
Each level of the theatre includes bars, toilets, and seating areas, though access often involves stairs. At-seat service is available to reduce movement during busy times such as intervals.
Hearing & Visual Support
Hearing assistance is available via Sennheiser Mobile Connect, usable with personal devices or provided equipment. Captioned and BSL performances are available for selected shows.
Audio description and recommended seating are provided for visually impaired guests, with additional support available on request.
Content & Show Information
Some performances include strong language, flashing lights, loud effects, haze, and mature themes. Age guidance and specific content warnings are provided for each show.
Sunflower Lanyard Scheme
The theatre supports the Hidden Disabilities Sunflower Scheme. Guests can wear or collect a lanyard to discreetly signal they may need additional assistance during their visit.
PHOENIX THEATRE ACCESS INFORMATION
Phoenix Theatre
Charing Cross Road, London, WC2H 0JP, UK
